Insight Seminars (“we”, “our”, “us”) is committed to protecting the privacy of all individuals who engage with our programs, events, services and website. This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
What Personal Information We Collect
We may collect personal information including:
- Full name
- Email address
- Postal address
- Telephone number
- Date of birth
- Emergency contact details
- Parent/guardian details (for participants under 18)
- Payment information (processed securely via third-party providers)
- Program participation records
- Website usage information (via cookies and analytics)
Where relevant to program delivery, we may collect sensitive information such as:
- Health information
- Accessibility requirements
- Safety-related disclosures
We only collect sensitive information with consent and where reasonably necessary for our activities.
How We Collect Information
We collect personal information when you:
- Register for a seminar or program
- Subscribe to communications
- Complete forms (online or paper)
- Contact us by email, phone or in person
- Participate in events
- Use our website
We may also collect limited technical data through cookies and analytics tools.
Why We Collect Your Information
We collect personal information to:
- Deliver seminars and youth programs
- Communicate about registrations and events
- Provide participant support and safety oversight
- Manage payments and administration
- Meet legal and child safety obligations
- Improve our services
- Send marketing communications (only with consent)
We do not sell personal information.
Children and Young People
We work with young people. If a participant is under 18 years of age:
- We require parent or guardian consent for participation.
- We collect parent/guardian contact details.
- We take additional care in handling youth information.
Information relating to child safety concerns may be handled in accordance with child protection laws and our Child Safety and Wellbeing Policy.
Disclosure of Personal Information
We may disclose personal information:
- To service providers who assist us (e.g., website hosting, email systems, payment processors)
- Where required by law (including child protection authorities or law enforcement)
- Where consent has been provided
We require third-party providers to handle personal information securely and only for authorised purposes.
Overseas Disclosure
Some of our service providers (e.g. cloud hosting, email platforms) may store data overseas. We take reasonable steps to ensure overseas providers comply with appropriate data protection standards.
Website and Cookies
Our website may use cookies and analytics tools (such as Google Analytics) to:
- Monitor traffic
- Improve user experience
- Understand website performance
You can adjust your browser settings to disable cookies. Some website functions may be affected.
Data Security
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
Security measures include:
- Restricted access to records
- Password-protected systems
- Secure cloud storage providers
- Limited access to sensitive youth data
Data Retention
We retain personal information only as long as necessary to:
- Deliver services
- Meet legal obligations
- Resolve disputes
When information is no longer required, it is securely deleted or de-identified. Incident-related records may be retained longer where required for safeguarding purposes.
Access and Correction
You may request access to personal information we hold about you. You may also request correction if the information is inaccurate, incomplete or out of date. Requests should be made in writing to our Privacy Officer (see below). We may require proof of identity.
Data Breaches
If a data breach occurs that is likely to result in serious harm, we will:
- Assess the breach promptly
- Take steps to contain it
- Notify affected individuals where required
- Notify the Office of the Australian Information Commissioner (OAIC) where required
Marketing Communications
We will only send marketing communications where you have consented. You may unsubscribe at any time via the link provided in communications or by contacting us.
Complaints
If you have concerns about how your personal information has been handled, please contact us. We will respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
Privacy Officer Contact Details
Privacy Officer
Email: admin@insightseminars.com.au